Feedback and Complaints

Dear Student,

Your opinion is crucial to us: it enables the continuous improvement of the quality of our educational activities, teaching structure, and services provided within our degree programs. Here are the tools to communicate with us:

Teaching evaluation questionnaires

To share your feedback on teachings, fill in the teaching evaluation questionnaires carefully. Use the space for comments to let us know your point of view. The questionnaires are anonymous, but aggregated data by course are made available to the instructor in charge of the teaching, to the Degree Program Coordinator and to the Head of the Department. Further, with the instructor’s consent, the results may be published online.

Contacts via phone/email with the Student Help Desk

To manage simpler operational issues related to teachings and courses, write to or call the Student Help Desk. 

Communication to others

If you prefer to speak with a student representing your concerns, contact a student representative.

To remark other issues, you can contact:

1. the Degree Program Coordinator

2. the Head of the Teaching Support Unit

3. the Head of the Department (in serious cases)

How to communicate

If you wish to:

  • submit a written report/complaint, use this form and send it via email to the appropriate person;
  • make complaints through phone or in-person, you must provide your personal information, as we cannot consider anonymous reports. Your data will be used solely for complaint handling purposes, in compliance with Regulation (EU) No. 2016/679 (General Data Protection Regulation).

Timing of responses

Your reports, suggestions, and complaints will therefore always be carefully considered, and we will  respond and inform you of the outcome within 30 days.

 

 

 

Last update 2 August 2025